I have a duplicate account. How do I merge my profiles?

If you find that you have multiple DUPR profiles and wish to consolidate them into a single account, please follow the steps outlined below. Merging accounts helps maintain the accuracy of your ratings and simplifies your experience by having all your matches and history in one place.

Step-by-Step Guide to Merging Your Profiles:

1. Identify the Profiles: Gather the URLs or DUPR IDs of the profiles you want to merge. This information is crucial for accurately identifying the accounts in question.
2. Choose the Primary Account: Decide which account you would like to keep active. This account will retain your match history. Please specify which email address you want associated with your unified profile as this will be used for all future communications and login purposes.
3. Submit a Request: Once you have the necessary information, please fill out this form with the following information:

• The URLs or DUPR IDs of both profiles.
• Indicate which account should retain the matches.
• The preferred email address for the consolidated account.
• Your full name and any nicknames or variations of your name under which you might be registered. This helps us ensure that we are merging the correct profiles.

4. Additional Information: If you find the process complicated or are unsure of the details, simply provide your full name, any aliases or common misspellings of your name, and a brief explanation of the issue. Our team is here to assist you and will help locate your profiles for merging.

What Happens Next?

Upon receiving your request, our support team will review the details and proceed with the account merger. This is what happens during this process:

• Recalculation of Matches: All matches on your profile will be recalculated. The new rating will be based on all matches that were on your profiles, ensuring that the final rating accurately reflects your complete playing history.
• Confirmation: You will receive a confirmation email once the merge is complete, and all historical data will be accurately reflected in your new unified profile.

Why Merge Your Profiles?

Merging duplicate accounts:

• Ensures that your rating is accurately calculated from all your matches.
• Simplifies your user experience by maintaining a single account.
• Helps prevent confusion during tournament registrations and match tracking.

If you have any questions about this process or need further assistance, do not hesitate to submit a request to our support team. We are committed to ensuring that your experience with DUPR is seamless and rewarding.